Colour Collection

KrownedbyK

We have a 7 -day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging in it’s original form, not manipulated in any way. You’ll also need the receipt or proof of purchase. Glueless wigs that have the lace cut are not eligable for returns.Wigs that have been installed,combed out,bleached,customized by request or by customer cannot be returned.

To start a return, you can contact us at Krownedbyk9@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Krownedbyk9@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Perfumes, Hair mists, Supplier info is non refundable once the info has been shared. Glueless wigs cannot be returned.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Krownedbyk9@gmail.com.

Processing time: Orders are processed within 1-2 business days.

Shipping rates: Calculated at checkout based on destination and order weight. We use courier guy, aramex and pep paxi for deliveries.

Delivery time: Standard shipping takes 5-7 business days. Express shipping available.3-5 days. Options available at checkout.

No International shipping: We currently only ship in South Africa .

Pep paxi speedy : 4-6 days delivery,please provide paxi code via email

pep paxi 7-9 days , please provide paxi code at checkout

Courier guy: R190 , 3-5 days delivery

Aramex: R160, 3-5 days delivery

Order processing takes 1-3 working days.

The order tracking number will be sent via email.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

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