At KrownedbyK, we only offer a refund if the wig is returned in its exact original state.Completely unworn, unaltered, and with the lace strictly uncut and there is a viable, proven reason for the return, such as the product not matching what was advertised. To qualify for a refund, you must report the issue within 7 days of delivery, by emailing us at krownedbyk9@gmail.com or via WhatsApp at +27 66 430 4308, and the item must pass our quality assessment to ensure it is untampered with and free from any styling products or glue residue. In compliance with the South African Consumer Protection Act (CPA), cash refunds are strictly reserved for these verified misrepresentations or genuine manufacturing defects, while change-of-mind returns do not qualify for cash payouts but may be eligible for store credit or an exchange. Please note that custom-made units, sale items, and wigs damaged by improper external styling, washing, or chemical coloring cannot be refunded under any circumstances.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Krownedbyk9@gmail.com. Please note that returns will need to be sent to the following address: 1 Charles Cresent , Strathavon, Sandton 2031
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Krownedbyk9@gmail.com.
We do offer refunds if the item you purchased is not available,
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like glueless wigs , hair mists ,custom products (such as special orders or personalized items), and personal care goods (such as beauty products).Please get in touch if you have questions or concerns about your specific item.